These Terms of Use ("Terms") govern your access to and use of the websites, content, products, and services made available by Veos Pharmaceuticals, S.L. ("Veos", "we", "us", or "our"), including the website at www.veospharma.com and all related domains and subdomains (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.
In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce ("LSSI-CE"), the following information is provided:
By accessing the Service, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you access the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
Use of the Service by minors is not permitted, except where expressly authorised by a parent or legal guardian for limited informational content.
You may use the Service to:
Veos grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for these permitted personal or business purposes, in accordance with these Terms.
You agree not to:
robots.txt or by prior written agreement.Certain features of the Service may require you to register an account. You agree to:
Veos may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk, with prior notice where reasonable.
Veos markets a range of products across its four core platforms: Human Health, Environmental Technologies, Agricultural Biotechnology, and Food Technology. Each product is regulated according to its category and jurisdiction:
Where the Service permits direct purchase, the order process is:
A contract is formed when we send you an order-confirmation email. We may refuse or cancel orders in cases of suspected fraud, pricing errors, unavailability, or geographic shipping restrictions, with a full refund where payment has been made.
Prices are displayed in Euros (€) by default and, where applicable, in the local currency of the visitor's region. Prices for consumer transactions in Spain and the EU include applicable VAT. For shipments outside the EU, applicable customs duties, import taxes, and fees are the responsibility of the customer and are not included in the price displayed at checkout unless expressly indicated.
While we make every effort to display accurate pricing, errors may occur. Where a manifest error is identified before dispatch, we reserve the right to cancel the affected order and refund any amount paid.
We accept payment by the methods displayed at checkout, processed by third-party payment service providers under their own terms. Veos does not store full payment-card numbers on its systems.
If you are a consumer resident in the European Union, you benefit from the protections of Directive 2011/83/EU on Consumer Rights and, in Spain, Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defence of Consumers and Users.
You have the right to withdraw from a distance contract within 14 calendar days from receipt of the goods, without giving any reason and without penalty other than the direct cost of return shipping (Articles 102–108 of RDL 1/2007). The withdrawal period expires 14 days after the day you (or a third party designated by you, other than the carrier) acquire physical possession of the goods.
To exercise the right of withdrawal, notify Veos at info@veospharma.com with a clear statement (you may use the model withdrawal form set out in Annex B of RDL 1/2007, or any other unambiguous statement). You must return the goods within 14 days of communicating your withdrawal. We will reimburse all payments received, including standard delivery costs, within 14 days of receiving the goods back, using the same means of payment used for the original transaction.
Pursuant to Article 103 RDL 1/2007, the right of withdrawal does not apply to:
For consumer purchases, Veos provides the statutory 3-year conformity guarantee under Articles 114–127 RDL 1/2007 (as updated by Royal Decree-Law 7/2021 transposing Directive (EU) 2019/771). During this period, you may request repair, replacement, price reduction, or contract termination for non-conforming goods, in accordance with the legal hierarchy of remedies.
Detailed shipping arrangements, delivery times, costs, and return procedures are set out in our Shipping & Returns Policy, which forms part of these Terms. [CONFIRM] with Hassan whether a separate page exists at that URL.
The Service and all its content — including text, graphics, logos, icons, images, audio and video clips, downloads, data compilations, software, source code, and the selection and arrangement thereof — are the property of Veos Pharmaceuticals, S.L. or its licensors and are protected by Spanish, EU, and international intellectual property and copyright laws, including Royal Legislative Decree 1/1996 (Spanish Intellectual Property Law).
Trademarks (registered or pending) include, without limitation: VEOS®, Ocufresh®, OCAL®, ThymoTropin™, BioPropello™, OliQuell™, VEOX-Preserve™, OleoSorb™, CopperHeal™, and the Veos word mark and logo. [CONFIRM] registration jurisdictions and class numbers for each.
Veos's patent portfolio includes, without limitation: US Patent 11,135,178; CA Patent 2,964,239; EP Patent 3191086; PT Patent 3191086, and others. Use of any patented Veos technology requires written authorisation.
Subject to your compliance with these Terms, Veos grants you a limited, non-exclusive, non-transferable, revocable licence to view and download Veos materials for your personal, non-commercial use, provided you preserve all copyright and proprietary notices and do not modify the materials. Any other use — including reproduction, modification, distribution, transmission, republication, display, or performance — is prohibited without prior written consent.
If you submit content to Veos (for example, reviews, testimonials, career applications, or partnership proposals), you grant Veos a worldwide, royalty-free, sublicensable licence to use, reproduce, modify, and display that content for the purposes related to your submission and the operation of the Service. You represent that you have all necessary rights to grant this licence and that the content does not infringe any third-party rights.
If you are a US copyright holder and believe content on the Service infringes your copyright, please send a notice in accordance with 17 U.S.C. § 512 to legal@veospharma.com, including: identification of the work, identification of the infringing material, your contact information, a statement of good-faith belief, a statement of accuracy under penalty of perjury, and your physical or electronic signature.
The Service may contain links to third-party websites, integrated content, or references to third-party products and services. These are provided for convenience only; Veos does not endorse, control, or assume responsibility for the content, accuracy, privacy practices, or operation of third-party sites. Access to third-party content is at your own risk and subject to the third party's terms.
Without prejudice to mandatory statutory rights that cannot be excluded under EU consumer law (which remain unaffected), the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation.
Veos does not warrant that the Service will be error-free, secure, or available at all times; that defects will be corrected; or that information on the Service is current. To the extent permitted by law, Veos disclaims all such warranties.
Subject to the foregoing, to the maximum extent permitted by applicable law, Veos and its officers, directors, employees, and agents shall not be liable for:
To the maximum extent permitted by applicable law, Veos's total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of: (a) the amount you paid Veos in the twelve (12) months preceding the event giving rise to liability; or (b) one hundred euros (€100).
You agree to indemnify, defend, and hold harmless Veos and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your breach of these Terms; (ii) your misuse of the Service; (iii) your violation of any law or third-party right; or (iv) any content you submit to the Service. This Section does not apply to consumers acting outside their trade, business, or profession to the extent prohibited by applicable consumer law.
Veos may suspend or terminate your access to the Service, with or without notice, if: (i) you breach these Terms; (ii) we reasonably believe your conduct creates legal exposure for Veos; (iii) required by law or regulator; or (iv) the Service is discontinued.
Upon termination, Sections that by their nature should survive — including Intellectual Property, Warranty Disclaimer, Limitation of Liability, Indemnification, Governing Law, and these surviving-clause provisions — shall continue in effect.
These Terms and any dispute arising out of or in connection with them are governed by Spanish law, without prejudice to the mandatory consumer-protection rules of the country of habitual residence of consumer users (Article 6 of Regulation (EC) 593/2008, "Rome I").
For users acting in a professional or business capacity, the parties submit to the exclusive jurisdiction of the courts of the city of Madrid, Spain, waiving any other jurisdiction that may correspond to them.
Consumers may bring proceedings against Veos either before the courts of Madrid (Spain) or before the courts of the EU Member State in which they are domiciled, in accordance with Article 18 of Regulation (EU) 1215/2012 ("Brussels I bis"). Veos may bring proceedings against a consumer only before the courts of the consumer's domicile.
For users located in the United States, to the extent permitted by mandatory US state or federal law, disputes shall be governed by the laws of Spain as stated above. [CONFIRM with US counsel] whether a separate US choice-of-law/forum clause naming Delaware or California is preferred for US consumer protection optics.
If a dispute arises, we encourage you to contact us first at info@veospharma.com so that we can attempt to resolve it amicably.
For EU consumers, the European Commission provides an Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr, as required by Regulation (EU) 524/2013. Veos does not currently adhere to any specific alternative dispute resolution scheme but will consider proposals made through the ODR platform in good faith. [CONFIRM] whether to opt into a specific Spanish arbitral body (e.g., Junta Arbitral Nacional de Consumo).
Veos may update these Terms from time to time. The "Last updated" date at the top indicates when the Terms were last revised. For material changes, we will provide reasonable advance notice by a banner on our website and, where you have an account with us, by email. Continued use of the Service after the effective date of an updated version constitutes acceptance. If you do not agree, you must stop using the Service.
Calle Núñez de Balboa, 35 A-5 Planta Oficina A1, 28001 Madrid, Spain
Legal: legal@veospharma.com
General: info@veospharma.com
Privacy: privacy@veospharma.com
Telephone: +34 911 925 649