Terms & Conditions


TERMS & CONDITIONS OF USE AND SALE

Effective Date: June 18, 2025

These Terms & Conditions govern your use of the Veos Pharmaceuticals, S.L. (“Veos Pharmaceuticals”, “we”, or “our”) website and your interaction with products sold under our brand through third-party marketplaces such as Amazon in the EU, United States, and Canada. By accessing our website, you accept these terms in full. If you do not agree, please refrain from using this site.

1. Sales Channel Disclaimer

Veos Pharmaceuticals does not sell products directly from this website. All our products are exclusively offered for sale via Amazon marketplaces using the Fulfillment by Amazon (FBA) program. Any product orders, payments, shipping, and returns are governed by the applicable Amazon Terms of Sale of the respective regional Amazon store (e.g., amazon.es, amazon.fr, amazon.com).

2. Product Information and Availability

Product details displayed on this site are provided for informational and promotional purposes only. While we strive to ensure accuracy, we do not guarantee product availability, delivery times, or pricing outside the Amazon platform.

For current pricing, stock availability, shipping terms, or return conditions, please consult the product’s listing page on the corresponding Amazon site.

3. EU Consumer Rights Notice

Consumers located in the European Union are protected by the relevant consumer protection legislation, including:

  • Right of withdrawal within 14 days of receiving the product,
  • Right to request a refund or replacement in case of defective goods,
  • Transparency regarding seller identity and commercial guarantees.
These rights are enforced via Amazon, the marketplace operator and contractual seller. Veos Pharmaceuticals supports Amazon’s compliance processes but is not the contractual party for transactions.

4. Warranties and Limitations

All Veos Pharmaceuticals products sold via Amazon are warranted to conform to their published specifications under normal and intended usage. To the extent permitted by law, we disclaim any implied warranties, including fitness for a particular purpose. Any liability arising from product performance shall be limited to the purchase price or replacement of the item.

5. Returns and Customer Support

All returns, exchanges, and refund requests must be initiated directly through Amazon’s return portal or customer support system. We do not accept or process returns through our website or by mail.

6. Intellectual Property

All content on this website (text, images, logos, graphics) is the property of Veos Pharmaceuticals or its licensors and may not be copied or reproduced without prior written consent.

7. Modifications

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website following any changes constitutes your acceptance of the revised terms.

8. Legal Jurisdiction

This website is operated by Veos Pharmaceuticals, S.L., a company established under the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Madrid, Spain, unless otherwise required by consumer protection regulations.

Contact Information
Veos Pharmaceuticals, S.L.
Calle Núñez de Balboa, 35 A – Oficina A1
28001 Madrid, Spain
Email: info@veospharma.com
Phone: +34 911 925 649

For Amazon-specific policies, please refer to:

• Amazon EU Terms of Sale
• Amazon.com Terms of Use
• Amazon.ca Conditions of Use